Administrator FAQ

  1. About the 360° Survey
    1. How many competencies and related questions (items) are included in the survey?
    2. How long does the survey take?
  2. Registration
    1. How do educational leaders (participants) receive their seat to take the survey?
  3. How is my educational leaders’ (participants’) demographic information used?
  4. A name is spelled incorrectly. How do I correct this?
  5. Can educational leaders (participants) retake the survey?
  6. Navigation
    1. Who do I contact if I have technical difficulty?
    2. What happens if my educational leader (participant) forgets to log out or gets interrupted when partway through the survey?
  7. Feedback
    1. Who should select respondents to provide feedback?
    2. Who should be nominated as respondents for feedback?
    3. How many respondents should be nominated to complete the survey?
    4. The close date for submitting feedback is approaching or has expired, but not all of the respondents have submitted feedback. Can I extend or reopen the survey data collection period?
    5. Will participants be reminded to complete the survey?
    6. How is privacy protected?
  8. Results
    1. What should I do if I cannot access my educational leaders’ PDF score reports?
    2. When will results be available?
    3. How do I get the results?
    4. Who receives a copy of the PDF results report?
    5. How is the survey scored?
    6. Are the questions research-based?
    7. Is the survey reliable?

About the 360° Survey

Questions consist of 75 Likert-scale items and three open-ended questions. The competencies selected align to the two domains of the Building Ranks framework: Building Culture and Leading Learning. There are 15 dimensions, of which seven align to Building Culture and eight align to Leading Learning.

How long does the survey take?

It takes approximately 15–20 minutes to complete the survey.


Registration

How do educational leaders (participants) receive their seat to take the survey?

As Business Unit Administrator (BU Admin), you decide who receives a link to take the survey and when your participants’ seats will be assigned. Once the participant has registered and/or logged in and notified you via email, you can assign access to a seat to take the survey (see “Manage Participant” tab for assigning seats).

How is my educational leaders’ (participants’) demographic information used?

It is used for research purposes only; no individual’s demographic information is shared.

A name is spelled incorrectly. How do I correct this?

Misspellings can be corrected by the system administrator. Email the correction to BR360@nassp.org.

Can educational leaders (participants) retake the survey?

Yes. The survey is a meaningful and manageable method of providing participants with feedback about their leadership strengths and opportunities for growth. As BU Admin, you can reassign a seat so that a participant can retake the survey. Additional seats may be purchased by contacting NASSP.


Who do I contact if I have technical difficulty?

For technical support, send an email to BR360@nassp.org.

What happens if my educational leader (participant) forgets to log out or gets interrupted when partway through the survey?

The 360° survey will time out after 30 minutes of inactivity, after which you will need to log back in. Note: Responses completed after timing out will not save.


Feedback

Who should select respondents to provide feedback?

The participant is best suited to select their respondents. Sometimes it is useful for the participant to ask their supervisor for recommendations to get a good list of respondents who will be representative and ensure balanced, honest feedback.

Who should be nominated as respondents for feedback?

School leaders should nominate respondents who work directly with them and have close personal experiences with their leadership. Respondents should include their supervisor, peer administrators, certified staff members (teachers, counselors, etc.), noncertified staff members (bus drivers, custodians, etc.), parents, students, and community members. The participant also completes the self-assessment.

How many respondents should be nominated to complete the survey?

While there is no “right” number of respondents who should complete a 360° Survey, participants should use the following when identifying how many respondents to include:

  • Fewer than seven total respondents often do not provide a balanced perspective
  • When possible, participants should have at least three people in each category (e.g., peers, direct reports); the anonymity of the feedback may be compromised if there are fewer than three in a category, which reduces the value of the feedback and creates reluctance for respondents to participate.

The close date for submitting feedback is approaching or has expired, but not all of the respondents have submitted feedback. Can I extend or reopen the survey data collection period?

The survey close date determines how long participants and their respondents have to use the survey links. If your close date has expired, you will need to contact NASSP at BR360@nassp.org to extend your data collection period. Messages are auto-generated to alert you and your participants that the survey is closing or the survey has closed. If your close date has not expired, you can extend the data collection period using the following steps:

Administration » Manage Participants » Rules

For participant record, select “Rules.” Update the close by date.

Will participants be reminded to complete the survey?

Yes. After inviting your participants, an automated email reminder will be generated to both you and your participants. The rules governing the frequency of the reminder can be modified under “Rules.”

How is privacy protected?

NASSP is committed to protecting privacy, and we implement a variety of security measures to maintain the safety of personal information. Assessment rankings and responses will be anonymous. The participant report will only include an average rating by group per category—not by individual rating responses. Please note, open-ended responses will appear exactly as they are entered.


Results

What should I do if I cannot access my educational leaders’ PDF score reports?

Turn off your pop-up blocker in your web browser to enable PDF files to open. If you continue to have technical difficulty accessing the reports, contact BR360@nassp.org.

When will results be available?

Score reports will be available five to 10 days after submission. NASSP will notify you when they are available. The report cannot be generated if the participant’s self-assessment is not complete.

How do I get the results?

Under “Administration” » “Manage Participant,” click the green action score report button to view a specific participant’s report or “All Individual Reports” to download all reports to view. Results are also presented in a dashboard view under the “Data” tab (see Analytics Instructions for more detail).

Who receives a copy of the PDF results report?

You and your educational leader(s) will have access to the PDF score report(s). Only BU Admins have access to the dashboard data analytics. As BU admin, you can elect to hold report access to participants. This hold will disable your participants from accessing the report until you elect to release the report.

How is the survey scored?

Each dimension is measured five times by various questions. Responses are scored on a four-point scale that shows the perception from Strongly Agree to Strongly Disagree.

Are the questions research-based?

Yes. The questions are designed based on combined research and practice on leadership and management in public, private, and nonprofit sectors. See What the Research Shows: Building Ranks in Action for curated research on each of the 15 dimensions that support Building Culture and Leading Learning.

Is the survey reliable?

The 360° Survey was tested for reliability and validity, and it measures what it proposes both consistently and accurately.