- How can I best prepare for the diagnostic?
- Who do I contact if I have technical difficulty?
- What should I do if I cannot see all of the tasks on my screen?
- What happens if I lose internet connection while in the diagnostic?
- What happens if I forget to log out or get interrupted when partway through the diagnostic?
How do I receive my seat assignment to take the diagnostic?
Create your account and log in using the link from the email invitation.
How is my demographic information used?
It is used in the aggregate for research purposes only; no individual demographic information is shared.
My name is spelled incorrectly. How do I correct this?
Misspellings can be corrected by the system administrator. Email the correction to [email protected].
Can I retake the diagnostic?
Yes. The diagnostic is a meaningful and manageable method of providing educational leaders feedback about their strengths and opportunities for growth.
How can I best prepare for the diagnostic?
View the interactive tutorial to become familiar with the diagnostic’s navigation and types of tasks.
Who do I contact if I have technical difficulty?
For technical support, send an email to [email protected].
What should I do if I cannot see all of the tasks on my screen?
If your current screen display setting does not allow all tasks to display in the desktop view, use the zoom in/out function to adjust the screen resolution. Zooming can be executed several ways; 1) hold CTRL (or Command on Mac) and press + to zoom in, – to zoom out, or 2) hold CTRL (or Command on Mac) and rotate mouse wheel up to zoom in, down to zoom out.
What happens if I lose internet connection while in the diagnostic?
The diagnostic automatically saves your work every 10 seconds. If you lose internet connection, simply log back in and resume at the point you were interrupted.
What happens if I forget to log out or get interrupted when partway through the diagnostic?
The diagnostic will time out after 30 minutes of inactivity, after which you will need to log back in to complete the diagnostic from the last save point.
Note: Responses completed after timing out will not save. It may be helpful to save your work in Word or Notes and copy/paste into Diagnostic to prevent loss of written content.
Is there a maximum character limit for the tasks?
Yes. Each task has a specified character limit. A character is counted for every alphanumeric character, space, and punctuation mark. In the upper right portion of the response screen is a character counter that shows your usage and the maximum number of characters allowed. You will not be able to save or submit any task that exceeds the maximum character limit.
What should I do if I cannot access my school profile or PDF files with my performance scores?
Turn off your pop-up blocker in your web browser to enable PDF files to open.
When will scores be available?
Score reports will be available within 15 business days after submission. NASSP will notify you when they are available.
How do I get the results?
Return to the diagnostic and click the “View Score” green action button under the Scores column in your completed course list. Scores are viewable online and downloadable as a PDF.
Who has access to my score report?
You and your BU Admin will have access to your scores.
How is my diagnostic scored?
Each dimension is measured at least three times in different tasks. Your responses are scored on a five-point scale that shows the progression of principal practice from Underdeveloped to Advanced. Each response is scored twice by two NASSP-trained scorers using a rubric to focus on one dimension at a time. To assure the reliability of scores, NASSP trains and certifies those who score your diagnostic and monitors the scoring process.
The five stages of principal practice are:
- Advanced: You demonstrate accomplished practice. Your responses are at the systemic level and show evidence that you can apply the dimension multiple ways to achieve desired results.
- Proficient: You demonstrate full competency. Your responses are at the strategic level and show evidence that you can apply the dimension to consistently achieve results.
- Novice: You approach competency. Your responses are at the understanding level and show evidence that you can apply the dimension in routine situations.
- Preparation: You require additional development. Your responses are at the knowledge and awareness level and show evidence that you understand how to apply the dimension in certain situations.
- Underdeveloped: You require knowledge and awareness. Your responses show little or no knowledge or awareness and little to no understanding of how to apply the dimension within a situation.